FAQ – FREQUENTLY ASKED QUESTIONS

Yes, we ship all orders worldwide with our trusted express shipping company DHL Express Shipping.
IMPORTANT: Please be aware that certain countries may have specific regulations or documentation requirements for food items. Please conduct research on your country’s customs regulations before placing an order. For instance, countries like MEXICO or SPAIN have stringent rules regarding food products, so customers in these regions should take these regulations into account when ordering food items.

Yes, every order made on the Istanbul Classics website will be shipped with DHL Express Shipping.

America and Canada: 2 – 4 days
Europe: 1 – 2 days
Qatar, Kuwait, and the United Arab Emirates: 2 – 3 days
Other countries: 2 – 4 days

Shipping fees change depending on your order’s weight and the distance to your country. Your shipping fees are calculated automatically and you will be shown on our check-out page, before making payment.

Yes, we provide a tracking number with each order, keeping you informed about every step of your order until delivery.

You can cancel your order within 2 hours after payment. We are not able to cancel or change your order once your order is shipped. If you would like to return your order, please see our return policy.

The delivery address can be changed within 2 hours after your order. We are unable to cancel or change any part of your order including the delivery address or payment method once your order is shipped.

Shipping charges will automatically be added to your order and displayed on our checkout page.When you avail of ‘Free Shipping’ your order will be shipped without a shipping fee.

Shipping rates are not inclusive import duties that could be charged when the package reaches your destination country.The prices shown on the payment page are including VAT. The import duties vary and are depending upon the rules and regulations of each respective country.You might be requested to pay import duty when your package is delivered

The prices shown on the payment page are including VAT. The import duties vary and are depending upon the rules and regulations of each respective country. You might be requested to pay import duty when your package is delivered. All applicable custom fees, taxes, and duties are the sole responsibility of the customer.Custom authorities require that we state the value of your order directly on your package.It is at the sole discretion of custom agents to release your package.