DELIVERY INFORMATION

Absolutely, we ship to destinations across the globe.

Yes, most food products can be shipped. However there are certain countries that have very stringent customs regulations for food products. Customs may necessitate additional documentation for food product imports, depending on specific national regulations. We strongly recommend conducting local research into your country’s customs rules before placing an order.

At Istanbul Classics, all orders are shipped via Express Shipping, and there are no additional charges for this service.

As we don’t keep any products in stock, all orders will be sent to you from Istanbul, Turkey. Shipping will be handled by our logistics team and DHL EXPRESS.

DELIVERY INFORMATION with Estimated Delivery Times
America and Canada: 2-4 business days
Europe: 1-2 business days
Quatar, Kuwait, and United Arab Emirates: 2-3 business days
Rest of the World: 2-4 business days

Shipping fees are determined based on your order’s weight and the distance to your country. Your shipping cost will be automatically calculated and provided to you during cart and checkout process, once you input your country details.

Yes, we supply a tracking number for each order. Your DHL Express tracking number will be promptly shared with you upon shipment confirmation. You can conveniently track your order using the link provided in the shipment confirmation email.

You may cancel your order within 2 hours of placing that order. Once an order is shipped, however, it cannot be canceled or modified. If you wish to return your order, please review our return policy.

Once an order has been shipped, it is not possible to alter any aspect of it, including the delivery address or payment method. If you have not yet received a shipment confirmation email, please contact us regarding an address change, and we will assist you accordingly.

Shipping charges will be added to your order and displayed during the checkout process after you input your address details. During “Free Shipping” promotions, your order will be shipped without any shipping fees.

Shipping rates do not include any import fees that may be levied upon arrival in your destination country. We advise checking your country’s customs regulations and tax rates prior to placing your order.

The customer is solely responsible for any applicable customs fees, taxes, and duties. Custom authorities typically require us to declare the value of your order directly on the package. The release of your package is determined at the discretion of customs agents.

We take utmost care to ensure your items are delivered in pristine condition, carefully packaging them with soft and durable materials. However, please inspect your order upon receipt from the courier. In the event of any damaged items, please request that cargo personnel assist you in completing a damage report form and promptly notify us of the situation. We will investigate the circumstances of the delivery and issue a refund in case of damage during transportation.